How can we help you?

ShuttleMatch is a web and app-based platform designed to centralise the matching process by connecting game organisers with players in a seamless, user-friendly manner, in one location. The platform will offer easy matchmaking based on various criteria such as skill level, location, and time availability, ensuring that both players and organisers can find their perfect match quickly and efficiently.

You can sign up using your email address or link your Apple/Google account for faster access. Users will have to choose to be an Organiser or Player when signing up. Information required on signing up includes email address, mobile number, year of birth, sex and username. Users can add a profile picture.

Organisers are able to organise badminton games and also toggle to Player to participate in other Organisers' games. On the other hand, Players are only able to participate in other Organisers' games only. However, Players are able request an upgrade to Organiser to have both functionalities. The toggle function can be found on the “Profile” tab.

Currently, ShuttleMatch is FREE for everyone.

Currently, ShuttleMatch does not provide a payment solution platform yet but we will be working on providing this in the near future. Organisers and Players can use our internal chat function to liaise on cost and payment method. Organisers can use our "Confirm" function once the player's payment is received.

ShuttleMatch acts only as a platform for Organisers and Players, Sellers and Buyers (Marketplace) to meet and does not handle payments at the moment. We would advise to communicate with the other party to come up with an amicable solution to any dispute via the internal chat function or other communication platforms.

You are able to see all the upcoming and past events and games in the Dashboard. Upcoming events and games are also shown on the Home and Badminton Games page/screen.

We have a rating system for Organisers, Venues and Players whereby participants can post a star rating from one to five. This rating system would allow other users to gauge the quality of Organisers, Venues and Players through their ratings.

First, try closing the app completely and reopening it, or refreshing your browser. Ensure your app is updated to the latest version. If the problem persists, please contact our support team via email at support@shuttlematch.com. Please include details like your user ID, email, description and screenshots of the issue encountered.

ShuttleMatch strictly prohibits on-selling, subletting and assignment of public courts obtained through government platforms or schemes (such as ActiveSG) on our platform. We will take strict and firm action against such users such as removal of such listings and termination of accounts if we find that there is a violation. We would remind users to refer to the respective government agencies' Terms of Use if unsure. However, this does not apply to private courts at private facilities.

You can email us at support@shuttlematch.com to request permanent deletion. Please note that account deletion is irreversible and will remove all your data from our systems.

Gmail sign-up or log-in on ShuttleMatch web portal will automatically pickup your existing Chrome browser ID if your browser has a Gmail account signed-in profile. You can launch a new Chrome session in "Incognito" mode, this will allow you sign-up or log-in to ShuttleMatch web portal via Gmail identity Provider (IDP).

Firefox browser uses cached Gmail credential which allows automatic authentication for any website using Gmail IDP. You will have to clear your Firefox browser history on "Cookies and site data" in order to get a new or different Gmail login authentication.